Active Case Management are the best company she has worked with and for. Active Case Management were really supportive and consistently checked in on my well-being. The support worker feels that Active Case Management genuinely care about the people they employ and that work on their clients’ packages.

I started working with Louise (Case Manager) around mid 2020. The previous case manager was fine, but Louise is so different.  Louise seems to make a big effort, is very invested and proactive. She is exactly what I needed. She made me feel more involved with how things would work with my therapy and life and I am as a result. I feel like Louise gave me a voice.

Having someone like Louise in place as a Case Manager has been so valuable to me. She has helped me with so much and given me a lot of advice in various areas of my life. She has been a great support. I feel like Louise can fix problems quickly and has the answers to my questions, her input has been really good for my mental health as she has been able to make things happen. Her input has taken stress and strain from me. Working with Louise, someone who has a really good understanding of brain injury and what is happening to me, has been really valuable. She is quick to notice things which may be causing me difficulty and provides good advice or solutions. I would not have been able to progress with my therapies without Louise, I wouldn’t have known how much to do or when. I particularly would not have been able to organise them.

My husband told our youngest son that he felt very relaxed opening up and speaking to you. For many years he has left me to do everything for him and with many people he still does, it all depends on how they treat him and make him feel. That gives you some idea of the impact you had on him, well done and thank you.

The case manager’s input on M’s case over the years has been invaluable.

My client speaks very highly of Louise and appears much more confident and in control of his situation since becoming his case manager.

Denice is a great manager, she’s very responsive, always happy to help and sort things out. Julie Crawshaw is always helpful, responsive and sorts everything out easily with time sheets and holidays.

I have read through the RAP and just wanted to say a huge thank you to Stacey for all the support you have put in place for my client. I have noticed a big change in him over the last 12 months.